Workflow builder

Trigger: new ticket created - compose the steps every ticket flows through. Drag from the palette or click +.

Autosaved locally

New ticket created

Trigger - runs on every incoming ticket

always on

Classify ticket

Step 1 of 5

Taxonomy

Score priority

Step 2 of 5

VIP customers

Draft reply

Step 3 of 5

Tone

Route & escalate

Step 4 of 5

Escalate when

Notify channel

Step 5 of 5

Destination

5 steps · saved to this browserDashboard