Support workflows
that run themselves
Flowdesk is a visual builder for agentic ITSM automation. Compose triage, reply-drafting, routing and escalation steps on a canvas - then watch the workflow chew through a live ticket queue, confidence scores and drafted replies included.
Visual workflow canvas
Drag steps onto the canvas, reorder them, tune each step's config. The flow is data - not code - so it can be saved, versioned and edited by non-developers.
Watch it execute live
Run the workflow over a queue of support tickets and watch each one flow through the steps in real time: classification with confidence, drafted reply, routing decision.
Prove the impact
A results dashboard turns the run into numbers a manager cares about: tickets processed, hours of manual work saved, category and routing breakdowns.
Every ticket, reply and metric in this demo is fictional and generated locally. No external APIs, no real customer data.
Designed and built by David Livingston as a portfolio demonstration.